REALTECH SmartITSM
Next-Level Ticketing and Support
Offer first-class service with simple ticketing and seamless support processes. Create the basis for high-quality IT service management full of efficiency.
Intuitive operation, effortless ticketing, automated processes
From ticketing and IT operations to a powerful CMDB
Highest standards in quality, reliability and safety
Next-Level Ticketing
Exceptional User Experience, Without a Service Portal
Your supporters and end users deserve a first-class support experience – without a complicated service portal. Discover our seamless Teams integration that integrates your support processes into Microsoft Teams. Fast and uncomplicated support for your users without sacrificing the benefits of a comprehensive ITSM solution.
Ticketing in MS Teams
With the ticketing integration, users no longer have to log into the service portal, as they can create tickets in the chat.
Service Catalog in MS Teams
The service catalog in MS Teams enables you to provide a central access point for your services. Users can book services directly in Teams.
AI Integration
Advanced AI features for innovative solutions and even more efficient service provision
Next-Level Automation
Complex Processes Simply Automated
More efficiency, more time for important tasks, lower costs – automation takes a lot of work off your Service Desk and ensures greater efficiency. Discover the benefits of our intelligent workflows that optimize your processes and allow you to focus on strategic tasks.
Next-Level Operation
Efficient IT Operations Even With a Small Team
Comprehensive automation and intelligent workflows minimize the workload for IT teams. This enables you to provide high-quality support and efficient IT operations even with limited resources. Discover how SmartITSM enables you to achieve great results with efficient incident management and precise change management.
Next-Level Transparency
Essential Information Always in Focus
How to get a holistic view of the entire IT landscape? SmartCMDB enables you to track every aspect of your IT infrastructure – including hardware, software, network resources as well as the dependencies between them. IT teams can quickly access current configuration data, track changes and react precisely.
Auto-Discovery
Auto-Discovery automatically records all IT assets ensuring that data is always up to date.
Baselining
Quickly identify and correct deviations from the standard with Baselining
Start your free trial now or arrange a live demo!
Do you have further questions about SmartITSM? Contact sales now
Michael Brueggemann, AON
The All-in-One Solution for Your IT Operations
Ready for Next-Level Ticketing and Support?
Take your first step now!