SmartITSM
Your Flexible ITSM Tool for First-Class Support
Ready for outstanding service quality? Discover our versatile ITSM tool that adapts seamlessly to your needs and maximizes the efficiency of your support.
Benefits of the ITSM solution from REALTECH
A central ITSM tool is the core of every successful IT organization – and for good reason! With the growing complexity of the IT landscape, innovative tools are essential to maintain an overview and ensure smooth processes.
Our IT service management solution is the optimal choice for the IT operations of the future. Improve the service experience for both end users and service desk staff. Provide your IT team with a powerful tool to ensure outstanding service.
Discover the benefits of our ITSM tool and create an efficient and reliable IT infrastructure for your organization.
Features included in our ITSM Software:
Whether the printer is down, the VPN is not working or the password has been forgotten – the IT department is the first point of contact for all tech related issues. Solving problems is certainly a key task for IT teams and an ITSM software can help with this. However, a good ITSM tool can do much more than just collect tickets.
Our ITSM software offers a comprehensive range of functions aimed at optimizing your IT processes and ensuring smooth IT operations. From incident to change to configuration management, our ITSM solution covers all key ITSM processes and helps you to achieve your business goals efficiently.
Incident Management
Easy ticketing and efficient incident handling: Our incident management tool enables effortless ticket creation and provides the Service Desk team with an efficient solution for handling incidents.
Microsoft Teams integration
Our Ticket System Integration for Microsoft Teams is a simple alternative to the classic Service Desk. End users no longer have to log into the service portal, but can report faults and book services directly in Microsoft Teams.
Change Management
REALTECH’s change management tool offers all the functions required for successful change management. The tool enables you to plan changes, control their execution and automate routine tasks.
Asset Management
Configuration Management
With our configuration management tool, you always have an overview of your CIs. The software collects relevant configuration data, maps the relationships between the CIs and provides all the information you need to meet business requirements.
Problem Management
Knowledge Management
Service Management
AI Integration
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ITSM tool with Teams integration
No more annoying switching back and forth between portals. Bring your Service Desk directly into the chat! Our ITSM software lets you deal with incidents directly from Teams in no time.
ITSM software for efficient IT operations
Incidents, assets, services – handle everything in one single tool. Its integrated CMDB is the core of all processes and provides a central and precise pool of data. Thanks to comprehensive reporting functions, you can maintain an overview at all times.
IT service management tool with an AI twist
Let AI take care of all the routine tasks. Our IT service management software solution harnesses the power of AI to automate processes and provide a better overall service.
If you want to maximize the performance of your IT department, implementing an ITSM tool is one of the best decisions you can make. Here are some compelling reasons why IT service management software is not just an option, but a real must-have for modern businesses:
Efficiency like never before
Think about the last time your IT department was drowning in a flood of tickets and requests. ITSM software transforms this chaos into an organized workflow. It automates routine tasks, standardizes processes and ensures that your IT teams can work more efficiently. The time previously spent juggling tasks is now used for strategic projects that create real added value.
Experiences rather than just services
An ITSM tool helps to provide services and transforms them into consistently positive experiences for your users. Automated self-service portals, clear and fast communication channels and transparent ticket tracking ensure that your users experience the service as a real added value.
Compliance without headaches
Compliance with regulations and security standards can be complex and time-consuming. An ITSM tool takes some of this burden off your shoulders by automating the necessary documentation and processes and ensuring that you always have an overview – all in accordance with the applicable regulations.
An ITSM tool is not just a technological solution, but a strategic partner that significantly advances your IT. It provides you with the tools to work more efficiently, be more proactive and operate your IT services at the highest level. If you want to make real progress in your IT department, using IT service management software is the decisive step.
FAQs: IT Service Management Tools
An ITSM tool (IT service management tool) is a software solution that helps you to manage your IT services efficiently. These tools offer functions for automating and managing IT processes such as incident management, problem management or change management. By providing a central platform, ITSM tools enable improved transparency and control over the IT infrastructure.
ITSM processes are standardized procedures and activities that help to manage and deliver IT services efficiently and effectively. The core processes include incident management, problem management, change management, configuration and asset management.
A good ITSM tool offers advantages such as:
- efficient automation of IT processes
- central collection and analysis of IT service data
- better response times to IT incidents
- Improvement of service quality through monitoring and reporting
- Increasing user satisfaction through fast and consistent services
REALTECH focuses on usability, efficiency and smooth service delivery. With unique features such as service monitoring, SAP and MS Teams integration and a predefined service catalog, SmartITSM offers more than just standard ITSM functions.