Media Library

Create tickets without switching to the service desk. With our integration for MS Teams this is no problem. In the video, we show you how to open tickets directly in chat. watch now

Fact sheet

Make your IT and OT processes NIS2-ready! Find out how to automatically record, manage and monitor your infrastructure and processes. Discover benefits for energy companies that need to comply with NIS2 and KRITIS standards. download

Fact sheet

The integration of a powerful and comprehensive CMDB into SAP Solution Manager (SolMan) solves the problem of missing information when handling tickets. Discover the benefits of a CMDB for ITSM processes in SAP Solution Manager. download

Install a help desk and bang – no more ticket jams, no more dissatisfied users, no more frustrated supporters. Unfortunately… read more

Service Desk and Help Desk are both IT support solutions that help to resolve problems. The terms… read more

Encouraging employees to open tickets… Learn how to give your employees easy access to the service desk. All you need is MS Teams. read more

Learn everything you need to know about the benefits of a technical Configuration Management Database (CMDB). A CMDB is a powerful tool for managing your technical information… read more

Imagine: The IT supporter receives all the information he needs to analyze the tickets. Data across the entire infrastructure (SAP and non-SAP) is linked and made easily accessible. With informative graphical relationship overviews… read more

SAP and IT – usually two separate areas. As a rule, the members of one world have relatively little insight into the work of the other… read more