No confusing cost structure, but full ITSM functionality at a clear price.
All in One
Full ITSM functionality at an affordable SaaS rate
(incl. CMDB and integration in Microsoft Teams)
49,- EUR
monthly/agent*
- Incident Management
- Service Request & Fulfillment Management
- Service Catalog Management
Ticketing & Service Management
Ticketing & Incident Management
- Incident Management
- Service Request & Fulfillment Management
- Task Management / Task Plans
- Knowledge Management
- My Workplace (Portal)
- E-Mail to Ticket
- Workflow Engine
- Search Engine
- AI Integration (Ria by REALTECH)
- Ticketing Integration for MS Teams (SmartSupport-App by REALTECH)
- Reporting
Service Shop & Service Catalog Management
- Service Catalog
- Service Portfolio Management
- Service Catalog Integration for MS Teams (SmartSupport-App by REALTECH)
- Workflow Engine
- Life Cycle Management
- Task Management / Task Plans
- Reporting
- Ticketing Integration
- Service Catalog Integration
- Request Approval Integration
- Problem Management
- Change Management
- Risk Management for Changes
Problem & Change Management
- Problem Management
- Change Management
- Risk Management for Changes
- Change Workflows
- Change Calendar
- Reporting
- SmartCMDB (incl. 500 CIs)
- Asset Management
- Auto-Discovery of IT/OT-Assets
What counts as a configuration item (CI)?
CIs subject to a license:
- Hardware products (IT and non-IT objects; e.g. also data center components, machines, office equipment, etc.)
- Software products
- Articles in self-created CI categories at the top hierarchy level
Note: The license requirement is independent of the CI’s life cycle status, i.e. archived CIs are also subject to licensing. However, if CIs are deleted, the CI license is cleared again.
CIs that do not require a license:
- Documents, contracts, license files, etc.
- Financial data (e.g. cost centers)
- Organizations (customers, individuals, groups, companies, manufacturers, suppliers)
- Processes
- Locations (e.g. buildings, rooms, stores)
- Service portfolios (e.g. service objects in the service catalog)
- Knowledge articles (e.g. knowledge base entries)
Asset & Configuration Management
- Asset Management
- Configuration Management
- Configuration Management Database (incl. 500 CIs)
- Auto-Discovery (IT Assets, OT Components, Cloud Assets (AWS, Google, Azure))
- over 20 import connectors available
- Workflow Engine
- Life Cycle Management
- Visualization of relations between objects in the CMDB
- Staging Area (for CIs snd relations)
- Baselining
- Reporting
- Basic Onboarding: 2 one-hour web sessions + 1 week of chat support
- Basic Support: via online service desk; service times according to general terms and conditions (GTC)
* min. 5 agents; an agent is a supporter account, i.e. the IT expert who processes tickets. End users are free of license fees for an unlimited period.
Upgrades
If you should require a little more.
SmartMonitoring
from 150,- EUR/month
SmartMonitoring
Book optional infrastructure and service monitoring incl. all available product-specific modules (PSM) and business connectors.
Pricing model: EUR 150/month for 1,000 devices
Incident Management
for SAP®
from 625,- EUR/month
Incident Management for SAP®
With the Incident Management for SAP® module, you can optimize support for SAP® end users. Automatically captured runtime information enables the support staff to resolve incidents much faster, while the business departments benefit from simplified ticket creation directly in the SAP® user interface. Learn more
Pricing model:
625,- EUR/month for the first 500 SAP® Dialog Users
Change Management
for SAP®
from 290,- EUR/month
Change Management for SAP®
Put an end to time-consuming coordination efforts, unnecessary media disruptions and tedious documentation. With the Change Management for SAP® module, you can incorporate SAP® transport processes directly into SmartITSM. Learn more
Price model: EUR 290 per SID/month
Landscape Discovery for SAP®
from 125,- EUR/month
Landscape Discovery for SAP®
Get a clear view of your SAP® systems with Landscape Discovery for SAP®.
In addition to the infrastructure data of your SAP® systems, you can also automatically collect all important software configuration parameters in a central location. With just one click, you can access essential information about the SAP® systems, their instances, products and components. Learn more
Price model: EUR 125 per SID/month
Extended onboarding
Prices on request
Extended onboarding
If required, you can flexibly enhance the Basic Onboarding included in the SaaS rate:
- Extended support times
- Additional support channels (telephone and chat)
- Dedicated service manager
- Quarterly “Housekeeping” workshop
- …
Prices depend on your requirements
Do you have specific ideas? Get in touch with us
Extended support
Prices on request
Extended support
If required, you can flexibly expand the Basic Support included in the SaaS rate:
- Book additional training sessions
- Book an additional “Train the Trainer” seminar
- Aktive Unterstützung bei der Integration von Drittsystemen
- Active support for process integration
- …
Prices depend on your requirements
Do you have specific ideas? Get in touch with us
Remote Managed Services
Prices on request
Remote Managed Services
You take care of your business, we take care of your IT landscape (examples):
- Service Delivery Management
- Incident Management
- Service Request Management
- Application Operation
- Import Monitoring
- Data Quality Monitoring
- Autodiscovery Monitoring
- Patch and Release Management
- …
Prices on request
Do you have specific ideas? Get in touch with us
Individual specifications
Prices on request
Individual specifications
Do you have specific requirements? We are happy to support you with the implementation, e.g. through
- individual configurations,
- individual customizing (scripting) or
- custom feature development.
Prices on request
Additional clients
Prices on request
Add clients
You can book additional clients for test, quality assurance and production systems flexibly and as required.
Prices depend on your requirements
Additional CIs
Graduated prices
Add CIs
Graduated prices (per month):
- 500 CIs: 0,- EUR (included in the SaaS rate)
- 500 – 1.000 CIs: 300,- EUR/500 CIs
- 1.000 – 2.500 CIs: 150,- EUR/500 CIs
- 2.500 – 5.000 CIs: 100,- EUR/500 CIs
- 5.000 – 10.000 CIs: 50,- EUR/500 CIs
- from 10.000 CIs: 25,- EUR/500 CIs
Example: 1500 CIs = 1x 500 CIs (for 0,- EUR) + 1x 500 CIs (for 300,- EUR) + 1x 500 CIs (for 150,- EUR) = 450,- EUR/month
What counts as a configuration item (CI)?
CIs subject to a license:
- Hardware products (IT and non-IT objects; e.g. also data center components, machines, office equipment, etc.)
- Software products
- Articles in self-created CI categories at the top hierarchy level
Note: The license requirement is independent of the CI’s life cycle status, i.e. archived CIs are also subject to licensing. However, if CIs are deleted, the CI license is cleared again.
CIs that do not require a license:
- Documents, contracts, license files, etc.
- Financial data (e.g. cost centers)
- Organizations (customers, individuals, groups, companies, manufacturers, suppliers)
- Processes
- Locations (e.g. buildings, rooms, stores)
- Service portfolios (e.g. service objects in the service catalog)
- Knowledge articles (e.g. knowledge base entries)
Additional connectors
Prices on request
Development of individual connectors
In addition to the existing import connectors (included in the SaaS rate), REALTECH can also develop new connectors, expand existing ones or customize existing ones as required.
Prices on request
On-Premises
Prices on request
On-Premises
You purchase a permanent license for the SmartITSM software components.
They are installed on your servers in your data center.
Your employees operate the software independently.
You conclude a maintenance and support contract with REALTECH for support.
You can also conclude a remote managed services contract for individual support.
Prices on request
Private Cloud
Prices on request
Private Cloud
You book a SaaS environment with the infrastructure provided individually for you in the REALTECH Cloud.
All technical cloud resources are therefore exclusively available to you.
Prices on request